Refund Policy
Last updated: March 10, 2025
This Refund Policy sets out the refund terms for the subscription services of the Tengri Global Tracking System ("Tengri", the "Service"), operated by Royal Steel Group Teknoloji Çelik ve Dış Ticaret Ltd Şti (the "Company").
1. Subscription Plans
Tengri offers the subscription plans below. The current monthly and annual price of each plan is shown on the pricing page and again as a total on the checkout page before payment is taken.
- Free: Basic live map access, at no cost
- Personal: Live tracking across air, sea and space
- Professional: Personal features plus historical lookups and JSON export on request
- API Standard: Programmatic access (100 requests / day)
- API Pro: Programmatic access (500 requests / day)
2. Refund Conditions
2.1 First Subscription Period (Within 14 Days)
You may request a full refund within 14 days of the start date of your first subscription, without giving any reason. Your subscription will be cancelled and your payment refunded in full.
14-Day Right of Withdrawal: Under Article 48 of Turkish Consumer Protection Law No. 6502, a consumer has the right to withdraw from a distance contract within 14 days without giving any reason and without paying any penalty.
2.2 Ongoing Subscriptions
After the 14-day withdrawal period has passed:
- Subscriptions may be cancelled at any time
- Cancellation takes effect at the end of the current billing period
- No partial refund is issued for the period up to the cancellation date
- You may continue using the Service until the end of the current period
2.3 Refunds Due to Technical Faults
A full refund may be granted regardless of the subscription period in the following cases:
- Service outage lasting more than 48 hours
- Subscription features could not be activated after payment
- Duplicate payment
- Unauthorised payment transaction (account security breach)
3. Purchases Made Through Google Play
Subscriptions purchased through the Google Play Store are subject to Google's refund policies. You can submit Google Play refund requests directly via the Google Play Support page.
4. How to Request a Refund
To request a refund:
- Email: send your refund request to info@royalsteelgroup.com.tr
- State your registered email address, your subscription plan and the reason for the refund
- Refund requests are reviewed within 5 business days
- Approved refunds reach your account within 5–10 business days, depending on the payment method
5. Cases Where No Refund Is Given
- Partial refunds for subscriptions past the 14-day withdrawal period
- Accounts that have violated the Terms of Service
- Requests to restore data the user deleted of their own accord
- Problems caused by third-party services (internet connection, device incompatibility, etc.)
6. Cancelling a Subscription
You may cancel your subscription at any time:
7. Contact
Royal Steel Group Teknoloji Çelik ve Dış Ticaret Ltd Şti
+90 850 225 84 85
info@royalsteelgroup.com.tr
www.royalsteelgroup.com.tr
This document is a translation provided for your convenience. The original and legally binding version of this document is the Turkish text. In the event of any discrepancy between this translation and the Turkish original, the Turkish version shall prevail.